Mirewood Return Policy

 

We want you to be completely satisfied with your Mirewood sofa. If for any reason you are not happy with your purchase, we have established the following return guidelines.

 

1. 30-Day Money-Back Guarantee (Standard Returns)

 

You have 30 days from the date of delivery to return your sofa for a refund, provided the item meets the conditions below.

 

Eligibility Conditions:

 

• Original Condition: The sofa must be in new, unused, and undamaged condition. It must be free of stains, dirt, pet hair, odors, or any modifications.

• Original Packaging: The sofa should be returned in its original packaging or equivalent sturdy packaging that ensures safe transport.

• Proof of Purchase: A valid Mirewood order number or receipt is required.

 

Return Process for Standard Returns:

 

1. Initiate Return: Contact us at yazenhalik0@gmail.com within 30 days of delivery to request a Return Merchandise Authorization (RMA) number.

2. Repackaging: Securely repackage the sofa using the original or similar protective materials. Returns that are damaged due to insufficient packaging may be refused.

3. Return Shipping: We will arrange for the specialized freight carrier to pick up the item.

4. Deductions: The customer is responsible for all costs associated with the return. The refund will be issued minus a deduction for:

   • Original Shipping Fee: The initial delivery cost is non-refundable.

   • Return Freight Fee: The cost incurred for the specialized carrier to pick up and transport the item back to our warehouse.

   • Restocking Fee: A [10% to 15% - Choose a specific percentage] restocking fee to cover handling and processing.

 

2. Damages and Defects (Inspection Upon Delivery)

 

This section outlines the procedure if your sofa arrives damaged, which differs significantly from a standard return.

 

Protocol for Damaged or Defective Items:

 

If the damage is visible upon delivery (visible tears, punctures, structural damage):

• Action: You must note the damage clearly on the carrier's delivery receipt (Bill of Lading) and refuse the delivery.

• Next Step: Contact us immediately at yazenhalik0@gmail.com. We will arrange for a prompt replacement or a full refund, including all shipping costs.

If damage is concealed (discovered after the delivery driver has left):

• Action: You must report the damage within 48 hours of delivery.

• Next Step: Email us at yazenhalik0@gmail.com with your order number and clear photographs of the damage and the exterior packaging. We will assess the issue and provide a solution, which may include repair, partial refund, or full replacement at no cost to you.

 

3. Refunds

 

Once your returned sofa is received and inspected at our facility (a process that typically takes 5-7 business days), we will process your refund.

• Refunds will be credited back to the original payment method.

• Please allow 7-10 business days after the refund is processed for the credit to appear on your statement.

 

4. Exceptions and Non-Returnable Items

 

• Sofas that have been customized or modified.

• Items damaged due to customer misuse, improper assembly, or accidental damage.